Our policies and terms

Here's the latest versions of our customer policies, terms and conditions as well as general policies that explain how we manage important topics like privacy and complaints.

Product and service terms

Privacy and data

General policies

Has something gone wrong?
If something's gone, we're really sorry. We're keen to put it right, learn from the issue and do our best to ensure it doesn't happen again for you or our other customers. You can contact us at hello@dwellow.co.uk or 0330 822 2795.
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Which? Trusted Trader logoMCS logo for dark mode. Dwellow is a certified installer for heat pumps, solar and batteries.HIES Consumer Code logo. Dwellow is an accredited member.Gas safe logo with dwellow's registration number beneath (953075)
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© Dwellow Limited. All rights reserved. Registered in England & Wales company No. 15114137; VAT No. GB460751203. Registered office: Hermes House (c/o Monahans), Fire Fly Avenue, Swindon, Wiltshire, SN2 2GA. Registered with the Information Commissioner's Office under reference number ZB647967. We are certified by the Microgeneration Certification Scheme (MCS) to design and install air-source heat pumps, solar PV and batteries (certification number: NAP-76479). We’re members of the HIES consumer code, which means when buying a heat pump, solar or battery installation, your deposit is fully protected, and your installation comes with a two-year workmanship warranty. We’re also a Which? Trusted Trader and hold the TrustMark badge — extra reassurance that we care about quality, fairness, and doing things properly.

Dwellow Limited is authorised and regulated by the Financial Conduct Authority (Registration Number 1016452). We are a credit broker and not a lender and offer credit through humm. humm is a trading style of Humm Group Limited which is authorised and regulated by the Financial Conduct Authority. Financial Services Registration Number 954478. humm offers both regulated and unregulated products. Our interest free plans which are repayable within 12 months and in no more than 12 instalments are not regulated by the Financial Conduct Authority. humm's registered office: 3rd Floor, 2-4 Wellington Street, Belfast. Company Number: NI675430. Data Protection Register Number: ZB029507. Credit is available subject to status to UK residents aged 18 or over. Terms and conditions apply.

If you are looking for a boiler, we partner with Heatable to provide next day installations. Heatable Ltd is authorised and regulated by the Financial Conduct Authority, FRN 805259. They are a credit broker and not a lender and offer credit from a panel of lenders. They may receive commission if your application is successful and the amount may vary depending on the product chosen and the amount of credit taken out. Credit is provided subject to affordability, age and status. Minimum spend applies. Not all products offered are regulated by the Financial Conduct Authority.

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