Referral Scheme Terms

1. Overview

Our Refer a Friend scheme rewards you for introducing friends, family, or colleagues to Dwellow.

• The referrer will receive a £100 reward
• The referred customer will receive a £100 discount
• Both rewards are issued once a qualifying installation is completed

2. Eligibility

• The scheme is open to UK residents aged 18 or over
• Referrers must have a valid Dwellow referral link
• The referred customer must be a new customer who has not previously requested a quote, received an estimate, or entered into a contract with Dwellow

3. How the Scheme Works

• The referrer shares their unique referral link, which contains their referral code
• The referred customer must use this link to begin their journey with Dwellow
• Referrals are tracked automatically via the referral link at the point of initial engagement

Important:

• The referral must be recorded at the time the referred customer first interacts with Dwellow
• We are unable to apply or retrospectively add a referral after this point

4. Qualifying Installation

A referral is only considered successful when:

• The referred customer enters into a contract with Dwellow; and
• The installation (e.g. heat pump, solar panels, or battery system) is fully completed; and
• The customer has paid in full for the installation; and
• Any applicable cancellation or cooling-off period has expired

5. Rewards

Referred Customer

• The £100 discount will be applied to the final invoice for the installation

Referrer

• The £100 reward will be paid after the qualifying installation is completed

Payment details:

• The referrer must provide valid bank account details to receive payment
• Payments will be made via bank transfer
• Payment will typically be made within 30 days of installation completion and full payment

6. Referral Attribution

• Referrals are attributed based on the first valid referral link used
• If multiple referrers claim the same customer, the referral will be awarded to the referrer associated with the first recorded interaction
• Dwellow’s decision on referral attribution is final

7. Limits

• There is no limit to the number of referrals a referrer can make, unless otherwise stated
• Only one referral reward may be applied per installation
• Self-referrals are not permitted

8. Exclusions

The following do not qualify:

• Customers who have already engaged with Dwellow prior to using a referral link
• Duplicate or disputed referrals
• Cancelled, refunded, or incomplete installations
• Referrals made through paid advertising, bulk distribution, or commercial arrangements without prior written agreement

9. Fraud and Misuse

We reserve the right to:

• Withhold, delay, or cancel rewards where we reasonably suspect misuse, fraud, or manipulation of the scheme
• Disqualify participants who breach these terms or act in a way that undermines the fairness of the scheme

10. Changes to the Scheme

Dwellow may:

• Amend, suspend, or withdraw the scheme at any time
• Change the reward amount or structure

Any changes will not affect referrals where:

• A valid referral has been recorded; and
• A contract has already been entered into

11. Tax

• Referrers are responsible for any personal tax liability arising from receiving a referral reward

12. Data Protection

• Personal data will be processed in accordance with our Privacy Policy
• By participating, the referrer confirms they have permission to share the referral link with the recipient
• Dwellow does not require or accept unsolicited personal data about referred individuals outside of the normal customer journey

13. General

• This scheme is governed by the laws of England and Wales
• Dwellow reserves the right to interpret and apply these terms at its discretion, acting reasonably at all times