Frequently asked questions

Choose a topic below to find the FAQs you need

Heat pump FAQs

Answers to common questions about suitability, costs, installation, and living with a heat pump.

View

Solar and battery FAQs

Questions about solar panels, battery storage, savings, and what to expect.

View

Boiler FAQs

Help with boiler replacement, costs, timing, and choosing the right option.

View

Payments and finance FAQs

Information about deposits, finance options, and how payments work.

View

Can't find what you're looking for?

Our team designs and installs systems every day, and we’re always happy to talk things through.

User ratingUser ratingUser ratingUser rating
0330 822 2795

No jargon, no pressure: we’re here to help you understand your options, at your pace.

Ask us anything: Whether it’s technology, installation, or costs, we’re happy to talk it through.

A plan that fits your home: We’ll help you choose and install the right solution, whether that’s solar, batteries, or a heat pump.

Home upgrades, made simple
Which? Trusted Trader logoMCS logo for dark mode. Dwellow is a certified installer for heat pumps, solar and batteries.HIES Consumer Code logo. Dwellow is an accredited member.Gas safe logo with dwellow's registration number beneath (953075)
Trustmark logo for dark mode
Installations
Heat pumps
Solar panels
Boilers
Our reviews
Company
About us
Press & latest news
Guides
FAQs
Support
Careers
Engineers
Privacy PolicyComplaintsCookies PolicyLegal

© Dwellow Limited. All rights reserved. Registered in England & Wales company No. 15114137; VAT No. GB460751203. Registered office: Hermes House (c/o Monahans), Fire Fly Avenue, Swindon, Wiltshire, SN2 2GA. Registered with the Information Commissioner's Office under reference number ZB647967. We are certified by the Microgeneration Certification Scheme (MCS) to design and install air-source heat pumps, solar PV and batteries (certification number: NAP-76479). We’re members of the HIES consumer code, which means when buying a heat pump, solar or battery installation, your deposit is fully protected, and your installation comes with a two-year workmanship warranty. We’re also a Which? Trusted Trader and hold the TrustMark badge — extra reassurance that we care about quality, fairness, and doing things properly.

Dwellow Limited is authorised and regulated by the Financial Conduct Authority (Registration Number 1016452). We are a credit broker and not a lender and offer credit through humm. humm is a trading style of Humm Group Limited which is authorised and regulated by the Financial Conduct Authority. Financial Services Registration Number 954478. humm offers both regulated and unregulated products. Our interest free plans which are repayable within 12 months and in no more than 12 instalments are not regulated by the Financial Conduct Authority. humm's registered office: 3rd Floor, 2-4 Wellington Street, Belfast. Company Number: NI675430. Data Protection Register Number: ZB029507. Credit is available subject to status to UK residents aged 18 or over. Terms and conditions apply.

If you are looking for a boiler, we partner with Heatable to provide next day installations. Heatable Ltd is authorised and regulated by the Financial Conduct Authority, FRN 805259. They are a credit broker and not a lender and offer credit from a panel of lenders. They may receive commission if your application is successful and the amount may vary depending on the product chosen and the amount of credit taken out. Credit is provided subject to affordability, age and status. Minimum spend applies. Not all products offered are regulated by the Financial Conduct Authority.

How would you like to speak to us?

We’re happy to help, in whatever way works best for you.

Start a live chat
Get quick answers to simple questions right now.
Book time to talk
Choose a time for a relaxed, no-pressure call.
Call us
Speak to one of the team on 0330 822 2795.
Email us
We're at hello@dwellow.co.uk
Cancel icon