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Common questions

We believe in being upfront. Here are answers to the questions we’re asked most often.

Do you install in my area?

Yes. We install right across the UK and where we can we have installation dates available next day (for orders placed before 3pm). Our online quote tool takes a couple of minutes and you'll be able to see all of our availability right from the tool. Go ahead and get a fixed price quote.

Is the price really fixed?

Yes they are.

When using our fixed price quote tool we need you to be as accurate as you can, but don't worry there are no tricky questions. If it looks like your boiler might be in a hard to access location we'll ask to give you a call before we firm up the quote - but for most people we won't need to do that.

All of our new boiler installations come with a chemical flush (to make sure your system is nice and clean) plus we also include new heating controls when they are needed, a new flue, filter and if there are any upgrades needed to your pipework to bring them up to the latest safety standards, we'll also cover that.

Who installs the boiler?

All of our installers are Gas Safe registered and local to you. They have all been checked and their qualifications verified before joining our installation partners. This includes ensuring they have the right experience and insurance in place.

We're proud of the quality of our work and so all of our boiler installations come with a 12-month workmanship warranty, free of charge. We'll take care of your home and if anything goes wrong we are here to help.

How quickly can you install?

For many boiler replacements we have availability next day, if you order before 3pm Monday to Saturday. Sometimes, if a job is more complicated, for example you are also making changes to your central heating system then we may need to schedule a specialist team. But we'll let you know if that is the case.

Not sure yet?

If you’d like a second opinion or a bit more clarity, we’re here to help.

© Dwellow Limited. All rights reserved. Registered in England & Wales company No. 15114137; VAT No. GB460751203. Registered office: Hermes House (c/o Monahans), Fire Fly Avenue, Swindon, Wiltshire, SN2 2GA. Registered with the Information Commissioner's Office under reference number ZB647967. We are certified by the Microgeneration Certification Scheme (MCS) to design and install air-source heat pumps, solar PV and batteries (certification number: NAP-76479). We’re members of the HIES consumer code, which means when buying a heat pump, solar or battery installation, your deposit is fully protected, and your installation comes with a two-year workmanship warranty. We’re also a Which? Trusted Trader and hold the TrustMark badge — extra reassurance that we care about quality, fairness, and doing things properly.

Dwellow Limited is authorised and regulated by the Financial Conduct Authority (Registration Number 1016452). We are a credit broker and not a lender and offer credit through humm. humm is a trading style of Humm Group Limited which is authorised and regulated by the Financial Conduct Authority. Financial Services Registration Number 954478. humm offers both regulated and unregulated products. Our interest free plans which are repayable within 12 months and in no more than 12 instalments are not regulated by the Financial Conduct Authority. humm's registered office: 3rd Floor, 2-4 Wellington Street, Belfast. Company Number: NI675430. Data Protection Register Number: ZB029507. Credit is available subject to status to UK residents aged 18 or over. Terms and conditions apply.

If you are looking for a boiler, we partner with Heatable to provide next day installations. Heatable Ltd is authorised and regulated by the Financial Conduct Authority, FRN 805259. They are a credit broker and not a lender and offer credit from a panel of lenders. They may receive commission if your application is successful and the amount may vary depending on the product chosen and the amount of credit taken out. Credit is provided subject to affordability, age and status. Minimum spend applies. Not all products offered are regulated by the Financial Conduct Authority.

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